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Money Back Guarantee

If for any reason you are not totally satisfied with your online purchase simply contact us at info@marinaprokopiva.com and will tell you where to return it within 10 working days of delivery, in its original and unused saleable condition, together with its packaging and receipt.

We will refund you the full amount of the standard goods, excluding any shipping charges. Our Money Back Guarantee does NOT apply to our Gift Voucher, customised products e.g. engraved or bespoke orders or products that include any other alterations. In certain circumstances, these will be considered on a case by case basis at our own discretion.

To take advantage of our Money Back Guarantee you must do the following:

  • State the reason for the return and whether you would like us to exchange or refund the item.
  • Return the item in its unworn, pristine and re-saleable condition with its original product packaging and receipt.
  • Package the item securely and adequately. Be careful when packaging the jewelry as you will be held responsible for any damage/scratching incurred in transit.
  • Return by registered post or courier ensuring item is adequately insured for its full value. Please note that you will be responsible for all delivery charges.
  • Mark the shipping documents / waybill with 'Return of British Goods' if you are returning the goods from outside the EU.

    If you need any help or advice please do not hesitate to call us on +44 (0) 20 72210774 or email us at info@marinaprokopiva.com

    Please note that this money back guarantee only applies to purchases through this online shop. This does not affect your statutory rights.


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