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Delivery

UK Orders

If you place your order online, your jewelery will arrive by UK Royal Mail Airmail service within 3 working days (Monday to Friday) and subject to the item being in stock as shown online. If you are ordering a ring in a specific finger size or a custom made item, it will take longer, normally up to four weeks, but usually less.

UK Delivery

Delivery to addresses within the UK costs £3.50 for small items (50gr-450gr) and £ 6.50 for larger (or multiple) and heavier items (450gr-950gr).

Orders received and cleared before 1pm Monday to Friday will be delivered by Royal Mail Airmail service within 3 working days. We endeavour to dispatch all orders within 3 working days subject to product availability and clearance of payment. This excludes special orders and non–stock specific sizes.

Overseas Orders

Overseas deliveries will arrive within 5–7 working days in Europe, or within 5–10 working days for the Rest of the World.

Overseas Delivery

Delivery to addresses within the Europe costs £3.50 for small items(50gr-450gr) and £ 6.50 for larger (or multiple) and heavier items (450gr-950gr).

Delivery to addresses in the Rest of the World costs £5.50 for small items (50gr-450gr) and £8.50 for larger (or multiple) and heavier items (450gr-950gr).

To check on the status of an order, verify shipment or for special/bespoke order times, please contact us at info@marinaprokopiva.com. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

Please note we do not fulfill orders to the following countries:

  • Balkans
  • Burma
  • Cote d'Ivoire (Ivory Coast)
  • Cuba
  • Democratic Republic of Congo
  • Syria
  • Burma/Myanmar
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • North Korea (Democratic Peoples Republic of Korea)
  • Sudan
  • Zimbabwe

Parcels will need to be signed for in person, so please state delivery address as an address where you will be present at the time of delivery (home or work). In the event that no one is available to receive an item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

You will need to take proof of address/identity to the depot with you.

Order Inquiries

If you have any queries or questions regarding your order or our website please don't hesitate to contact us at info@marinaprokopiva.com or call us on +44 (0) 20 72210774. We operate during UK business hours Monday - Friday 10:00 - 17:00 excluding bank holidays. Alternatively please send an email or leave a message on the answer phone system and someone will get back to you as soon as possible.


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